Parent Aid North West is a not-for-profit organisation that recognises how important parents are to a healthy New Zealand. Since 2002 we have provided free home help to parents living in North West Auckland (anywhere from Kumeu, Riverhead, Muriwai through to Sth Head, Helensville, Waitoki and Glorit) with a new baby or preschooler.

Our staff are all experienced parents themselves who understand the joys and demands of parenthood. They are fully trained in first-aid and come prepared to assist in the home with tasks from preparing meals, to light household jobs to child care.

Every parent with a new baby or preschooler living in North West Auckland is entitled to use the free service offered by Parent Aid North West. Simply call 0800 222 402 or click here to make a booking.


As parents, we understand how busy family life can be and that every good parent needs a hand now and then to continue to be the best parent they can be. 

We also know that providing support within the family home is best for everyone, which is why we offer an at-home service. Children can be cared for in their own environment or we can assist with light household tasks or prepare meals allowing the parent to take a break or catch up on much needed sleep. 


Parent Aid North West’s vision is strong healthy families throughout North West Auckland.

Our Mission is to support the role of parents as an important part of a healthy NZ Society by providing free practical help to families that have the responsibility for the everyday care of preschool children.

To make a booking click here.




 From left to right: Shelley, Elanie, Kim, Josephine, Gabriella & Beverley.

From left to right: Shelley, Elanie, Josephine, Beverley & Gabriella.


Suzanne McCracken – Manager 

Suzanne joined Parent Aid as a home support worker in July 2017 and has been Managing Parent Aid since January 2019. You will hear her friendly voice when you call, as Suzanne is the go-between for families and the team of home support workers.

Suzanne has two Children and lives in the Helensville district. She is very passionate about supporting parents and Parent Aid.

Home Support Workers

Gabriella, Elanie, Beverley, Pauline and Tina are the Home Support Workers who will come out and assist you in your home. They are all experienced mothers themselves as well as paid professionals who receive ongoing training and support. As one satisfied client said: “It’s just like having a friend coming to visit and giving me a hand”. You will find that Parent Aid North West Home Support Workers are friendly, helpful and knowledgeable.